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FREQUENTLY ASKED QUESTIONS

HOW CAN I PAY?

We accept the following forms of payment: Visa, Mastercard, American Express credit/debit cards and PayPal. We also accept payments via Klarna (see terms via https://www.klarna.com/uk/).

HOW DO I PERSONALISE AN ACCESSORY? 

Use the drop down menu on each product page and select your preferred options. 

HOW CAN I CHANGE OR CANCEL MY ORDER?

Please take your time whilst checking out and ensure you check the details of your order, as all orders are finalised at checkout and we are unable to accommodate order changes, edits, or cancelations. We recommend double checking all order details before finalising with payment as Shop By Júra cannot be held responsible for the purchase of the incorrect product/personalisation as it is at the customers discretion to confirm all details are correct before finalising with payment and receiving the orders confirmation.  

We recommend choosing carefully to avoid disappointment, and suggest contacting us for assistance prior to purchasing. We apologise for any inconvenience this may
cause. 

WHEN WILL I RECEIVE MY ITEM? 

Standard Shipping 3-14 business days. Express Shipping 1-3 business days. Shipping times may vary, depending on the season, location and how busy the shipping courier is. 

WHEN DO YOU DISPATCH AN ITEM? 

We are proud of our 1-3 business day dispatch. As soon as we receive your order and payment is confirmed, we will start your monogramming or laser engraving.